To offer a safe and secure shopping experience, Exotic Insight LLC has established these online Policies for any user, viewer, or buyer at www.exoticinsight.com.
Note: Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk.
Exotic Insight LLC or exoticinsight.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are illegal in many states and only for racing vehicles which may never be used on a public highway.
Conditions of USE
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Exotic Insight or its suppliers/manufactures and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to Exotic Insight are proprietary to Exotic Insight . All other trademarks not owned by Exotic Insight or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Exotic Insight. Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to Exotic Insight along with permission to use directly from the supplier or manufacture. Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacture may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Exotic Insight or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Exotic Insight reserves the right at any time after receipt of your order to accept or decline your order for any reason. Exotic Insight reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Exotic Insight may require additional verifications or information before accepting any order. Once you have placed a online, phone order, or other type of order with Exotic Insight, you have entered in a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. Please allow 24 hours for your order to ship. If you need priority delivery then please contact us by phone for immediate attention.
Because Exotic Insight reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors. Exotic Insight cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error. These errors are not a misrepresentation of a product, business, manufacture, or sale, but a error which Exotic Insight’s responsibility is to correct the error.
Ordering Procedure
Some specialty items may need to be ordered from overseas and can take 4-6 weeks for delivery. However if you order from us and a problem occurs, these are the steps to follow.
If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you.
The Shipping Rates shown at time of checkout our dimensional rate only. If your shipment weight is to much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.
If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Exotic Insight warehouse are shipped via Fedex or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to Exotic Insight or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee. These fees will be charged to your account on file.
EXOTIC INSIGHT DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.
Please also see our full SHIPPING and RETURNS policies HERE.
Special Order Items
Some items may be special order specifically for the customers vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
Payment Terms
Exotic Insight accepts credit cards, Paypal, Paypal Credit, Cashier Checks, Money Orders, and Bank Transfers with appropriate billing and shipping addresses to be verified. All orders are to be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.
Warranty
All products come with the warranty that is applied directly by the manufacturer. Unless you purchase our extended warranty, Exotic Insight does not offer any of our own warranties and are not responsible for product failures or failures due to installation. Certain products are intended for race use only as suggested by the manufacturer and should be installed and set up by professional service centers ONLY. As stated above we are not responsible for shipping cost other then by our own mistake of incorrect shipping. Any item that is altered or changed from its original state without the consent of the manufacture, will not be able to be returned or receive warranty support. The warranty of a product is facilitated by Exotic Insight, however we can only enforce the manufactures decisions.
By law, a dealership is not allowed to void a warranty based upon having aftermarket parts installed on a car. When you add an aftermarket part to the car, the aftermarket part will void the warranty of ONLY the stock part it is replacing.
100% Satisfaction Guaranteed – We want happy customers. Happy customers tell their friends. That equals referral business and a long term relationship for both parties. If you ever encounter a issue where you are not happy with the product, the service, or both, contact one of the owners so we can work it out. Because each case is unique, our Terms & Conditions policies will be generalized. However it is our goal and intent to assist every one of our customers to the best of our ability.